Refund & Return Policy

Refund & Return Policy

We offer refunds and after-sales support within a reasonable scope.

If the order has not been shipped, customers may request a cancellation and receive a full refund.

If the order has already been shipped, customers may contact our customer support team for assistance in case of shipping delays or product-related issues.

If the item has a clear quality issue or does not match the description, customers are required to provide an unboxing video of the package as proof. Once verified, we will offer a refund or a replacement accordingly.

Due to the collectible nature of our products, returns or exchanges are not accepted for non-quality-related reasons.

We are committed to providing timely customer support and will respond to all inquiries within 24 hours to resolve any issues.